Our company Service Content

Our company has a comprehensive pre-sales, in sales, and after-sales service system, as well as a strong technical service team. We always adhere to the service tenet of "pursuing customer satisfaction" and provide high-quality services to our customers.

Pre sales stage

1. Requirements communication

Customer consultation: Customers contact us through channels such as phone, email, or online chat for preliminary consultation and needs communication, to understand our products and services. We will provide preliminary information based on the customer's needs, help them clarify their specific requirements, and prepare for subsequent communication.

Technical Q&A: Our professional team will provide customers with detailed equipment parameters, working principles, applicable usage scenarios, and other professional answers to ensure that customers can fully understand the performance and application scope of the equipment. These answers not only help customers clarify their needs, but also provide them with key information to consider when choosing equipment.

2. Scheme customization

Requirement analysis: Our technical engineers will recommend suitable equipment models based on the characteristics of the customer's industry and their specific needs, or tailor the most suitable solution for the customer to maximize their business and usage requirements. Through this customized service, we can ensure seamless integration between equipment and customer production needs.

On site inspection: If the customer's needs are complex and require special process customization, we will dispatch professional technicians to the site for inspection, evaluate the customer's production environment, and further optimize the equipment design. On site inspections can help us better understand customers' production needs and provide more precise customized solutions.

3. Quotation and Contract Signing

We will provide customers with a detailed quotation, including equipment prices, a list of all accessories, delivery cycles, and other information, to ensure that customers have a clear understanding of the composition of each cost item. Each item in the quotation will be accurately calculated based on the customer's needs to ensure transparency and accuracy of the quotation.

Signing a contract: After both parties reach an agreement on the plan, we will sign a formal contract with the customer, which will clearly include technical indicators, acceptance standards, payment methods, and after-sales service terms to protect the rights and interests of both parties. After signing the contract, both parties will make subsequent payments and deliveries according to the provisions of the contract.

According to the contract agreement, the client will make the relevant payments in the agreed manner after the contract is signed to ensure the smooth start and timely progress of the project.

Production and Delivery

1. Production and manufacturing

Scheduling according to orders: After receiving customer orders, we will schedule production according to the standardized production process of the equipment. For customized equipment, production needs to be carried out after confirming the design drawings to ensure that the equipment can fully meet the personalized needs of the customer. Each device undergoes careful design and strict production management to ensure the quality of the final product.

Process follow-up: During the production process, we will regularly provide feedback to customers on the production progress, including photos or videos of key production nodes, so that customers can understand the production status of the equipment in real time, ensuring transparency and controllability of the entire production process.

2. Quality inspection

Pre factory testing: After the equipment is produced, we will conduct strict testing to ensure stable operation under both no-load and load conditions, and test whether its accuracy meets the standards. This can minimize usage failures caused by equipment issues and ensure that the delivered equipment is fully qualified.

Provide quality inspection report: After strict testing, we will provide customers with a quality inspection report to prove that the equipment has undergone quality inspection and meets relevant standards. At the same time, we will also provide relevant technical documents for customers to understand the detailed technical parameters and performance data of the equipment.

3. Logistics delivery

Packaging protection: We will carry out special packaging treatments such as rust prevention and shock resistance according to the characteristics of the equipment to ensure that the equipment is not damaged during transportation and can safely reach the hands of customers. We pay attention to packaging at every stage to prevent any risks during transportation.

Logistics coordination: We will assist customers in arranging logistics transportation, and can choose different methods such as land or sea transportation according to customer needs to ensure timely delivery of equipment to customers. For large equipment, we will also provide installation guidance to ensure that the equipment can be installed and put into use smoothly upon arrival at the site.

After sales stage

1. Installation and debugging

On site installation: Our technicians will personally go to the site to provide customers with equipment installation services, including equipment positioning, connecting power and gas sources, and other related work to ensure that the equipment can start normally. The installation process will strictly follow the design plan to ensure that the equipment can operate in the best condition.

Debugging and optimization: After the equipment installation is completed, we will conduct trial processing based on the material samples provided by the customer, and adjust various parameters of the equipment to achieve the best processing effect. This stage ensures that the equipment can fully utilize its performance and meet the customer's production requirements.

2. Operation training

Basic training: We provide customers with basic equipment operation training, including how to operate the equipment, daily maintenance, and safety regulations, to help customers quickly master the usage of the equipment and ensure its long-term stable operation.

Process training: We also provide professional processing skills training for special materials or processes required by customers, helping them improve processing efficiency and quality, and enabling equipment to better adapt to their production needs.

3. After sales support

Warranty service: According to the contract agreement, we provide customers with a certain period of warranty service to ensure that equipment can be repaired in a timely manner when problems occur during the warranty period, safeguarding the interests of customers.

Remote response: We provide 24/7 technical consultation support to ensure that customers can quickly receive assistance and solutions in case of any unexpected problems encountered during device use. We are committed to ensuring the normal operation of customer equipment.

Accessories and consumables supply: We will provide our customers with original factory accessories and consumables for a long time to ensure the good operation of the equipment throughout its entire lifecycle, extend its service life, and avoid downtime caused by shortage of accessories.